Moving terms
Everything worth knowing before your move: what the price is based on, when surcharges apply and what we need from you on the day. That way, moving day holds no surprises.
On this page
Booking and price
The price is based on the details you give us when booking, so tell us up front about anything that could affect the job.
A detail that wasn't mentioned in advance and affects the job may add to the cost, according to the company price list.
Changes to the booking, extra items or more belongings after the booking is confirmed are charged extra, depending on their type and quantity.
Boxes and items
A standard box measures up to 60×50×50 cm, including anything smaller. A box that exceeds any one of these dimensions counts as oversized and carries a surcharge.
Prices per item:
- Box, suitcase, bag or sack
- ₪15 per item
- Box of books
- ₪20 per item
- Bale (a large bundle of soft items, such as clothes or bedding)
- ₪80 per item
- Packing service, arranged in advance
- ₪40 per item
Tips for the crew aren't included in the price. If you were happy with the service, the crew will appreciate a thank-you.
Access and home type
If either address is a duplex, a penthouse or a multi-storey private house, tell us when you book. If this isn't mentioned before the booking is confirmed, 25% is added to the moving cost.
If the truck can't get close to the entrance and everything has to be carried on foot, these surcharges are added to the moving cost:
- Over 20 m or up to 15 stairs (50 m in total at most)
- +25%
- 50–100 m or up to 30 stairs before the building entrance
- +50%
- Over 100 m (and up to 30 stairs)
- +75%
If you told us about the access path in advance and we agreed on it before the booking was confirmed, no surcharge applies.
Lifts and cranes
If the move was booked on the basis of a lift, and on the day items turn out not to fit in it, there is a surcharge of ₪50 per floor, up to the 3rd floor, for each single item (heavy items not included).
If belongings can't go through the stairwell and don't fit in the lift, a crane is needed at extra cost. The crane operator is paid directly, depending on the type of crane and the floor.
On moving day
- Be there for loading and unloading, and make sure everything has been loaded onto and unloaded from the truck.
- Parking for the truck is your responsibility: coordinate with neighbours and move cars if needed.
- If a space can't be cleared, ask the municipal inspection department (פיקוח עירוני) for a temporary parking permit.
- Any parking ticket is paid by you.
Labels and waiting time
So we can put each box in the right room, mark every box in advance with the room it belongs to — with a sticker or a clear colour code. Unmarked boxes will be stacked neatly in one room.
Waiting that isn't caused by the crew — for example a delay on your side, belongings not ready to move, no access to the home or a parking problem — may be charged extra, based on the actual waiting time.
Disassembly and assembly
We take furniture apart and put it back together depending on its condition and whether it can be disassembled and reassembled.
The company isn't liable for damage caused by natural wear, old furniture, weak parts, worn joints or a condition that doesn't allow proper disassembly and assembly.
If the furniture was taken apart or assembled by you or by someone else, responsibility for that work is yours alone.
Damage and insurance
Found damage to your belongings or property after the move? Report it to us within 24 hours of the service. Later reports can't be checked and aren't grounds for a claim.
The liability insurance doesn't cover damage to:
- Computer screens
- TVs
- Mirrors
- Glass
- Boxes you packed yourself
Cancellation
If you need to cancel, let us know as early as you can. Cancelling within the last 72 hours before the move carries a fee:
- Cancelled 72 hours or less before the move
- 20% of the moving cost
- Cancelled 48 hours or less before the move
- 50% of the moving cost
- Cancelled 24 hours or less before the move
- 100% of the moving cost
Payment
You can pay by bank transfer, card or cash. We may ask for a deposit to hold your date; the balance is paid as agreed.
Restricted and special items
We don't move dangerous, flammable, explosive or illegal items.
Special items, such as heavy safes and pianos, need approval in advance and may carry a special rate.
Last updated: 29 September 2026